Question 1

How can I track my order?

Accepted Answer

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by logging in on our website.

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk. Drop us an email at care.artisanpro@gmail.com or WhatApp / Call us to +917411271823 (Mon to Fri, 10:00 - 18:00. Sat, 12:00 - 17:00).

Question 2

I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?

Accepted Answer

Unfortunately, invoices are mandatory as per our policy and government regulations.

Question 3

What is your return policy?

Accepted Answer

Please access our return policy from the footer section of our website.

Question 4

What is your refund policy?

Accepted Answer

For both cancellation and return of products, we will refund the amount within 8-10 business days. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For more details, please refer to our Return and Refund Policy accessible from the footer section of our website.

Question 5

After how many days can I cancel my order?

Accepted Answer

You can cancel your order within 2 days of receiving the order.

Question 6

Can I replace all the products available in your website?

Accepted Answer

Replacement for Jewellery, pebble art, hand-painted bottle and wall art is not possible as each product under these categories are unique.

Question 7

Can I return all the products?

Accepted Answer

Yes, you can return all the products. However, we will not accept the returns if:

Products made to your specifications or are clearly personalized
Products are tampered
Products are returned without all original packaging and accessories, including the box, price sticker and manufacturer's packaging if any
Products return request is raised after 3 days of receiving the product

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