FAQs 

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by logging in on our website.

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk. Drop us an email at care.artisanpro@gmail.com or WhatApp / Call us to +917411271823 (Mon to Fri, 10:00 - 18:00. Sat, 12:00 - 17:00).

Unfortunately, invoices are mandatory as per our policy and government regulations.

Please access our return policy from the footer section of our website.

For both cancellation and return of products, we will refund the amount within 8-10 business days. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For more details, please refer to our Return and Refund Policy accessible from the footer section of our website.

You can cancel your order within 2 days of receiving the order.

Replacement for Jewellery, pebble art, hand-painted bottle and wall art is not possible as each product under these categories are unique.

Yes, you can return all the products. However, we will not accept the returns if:

• Products made to your specifications or are clearly personalized

• Products are tampered

• Products are returned without all original packaging and accessories, including the box, price sticker and manufacturer's packaging if any

• Products return request is raised after 3 days of receiving the product